FREQUENTLY ASKED QUESTIONS (FAQS)

GENERAL QUESTIONS

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What is Printing Supplies Direct?

Since 2010, Printing Supplies Direct has enjoyed growing alongside a wide variety of B2B and B2C partners. We’re all about putting our clients’ needs first, and it’s this commitment that keeps our customers coming back for more! This has helped us become a trusted name in the industry. For us, it’s not just about doing business, it’s about building long-lasting partnerships.

How can I contact Printing Supplies Direct?

We’re here to help and invite you to connect with us directly via email, phone, or chat.

Do you have a physical store I can visit?

While we may not have a physical storefront, we're dedicated to providing a flawless online shopping experience right from your home or office.

ORDERING AND SHIPPING

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How do I place an order?

Our order placement is all about your convenience, with options to order online, via email, phone, or through a Purchase Request Order on our website.

What if what I need isn’t on your website?

We can source a multitude of products, even if they aren’t on our site. Please reach out to us via email or phone and let us know what item (s) you’re looking for, and we will let you know if we can get it!

How is shipping calculated?

Free shipping is included on all orders shipping to the 48 contiguous states. If you require shipping to Alaska, Hawaii, or Canada, please contact us
directly for a shipping quote.

Do you offer international shipping?

We do not ship internationally; however, we will ship to a freight forwarder of your choice in the US.

What is the estimated delivery time for my order?

In an effort to have your order arrive quickly, we ship your order from the warehouse that is closest to you. If you have multiple items in your order, we may ship from more than one warehouse. Most products ship same/ or next day. We ship all orders UPS ground with delivery anywhere between 2-10 days.
If we are unable to ship your order quickly, we will reach out to you with an ETA.

How can I track my order once it’s shipped?

When you place an order on our website, tracking will be sent to you via email once your order has shipped, making it easy for you to track it’s progress. If you prefer to order via phone or email, don’t worry, we’ll send the tracking details straight to your inbox!

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, Diners Club, SHOP Pay, Apple Pay, Google Pay, and Meta Pay.

How do I know my payment information is secure?

Keeping our business data and your payment information safe is a top priority! Our store is powered by Shopify. One of the many reasons we chose this platform is because they are Level 1 PCI DSS compliant. Shopify’s compliance covers all six PCI standard categories and applies to every store on their platform, including ours!

RETURNS AND REFUNDS

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What is your return policy?

At Printing Supplies Direct, we believe in a customer-first approach. Our return policy allows for exchanges or refunds on standard stock items.

What if my product arrives damaged?

Despite our best efforts to pack your orders securely, there might be instances when damages occur during transit. Don’t worry, we’ve got your back!
Just reach out to us and we’ll ensure a replacement is on it’s way to you!

How do I request a refund?

Any refund inquiries can be conveniently made via email, or over the phone.

PRODUCT INFORMATION

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Can I get technical support for the products I purchase?

If you need technical support with a product you’ve purchased. We do have multiple industry professionals available to assist you.
Please reach out to us directly and we can get you the help you need.

Do you offer bulk or wholesale pricing?

Our pricing is very competitive, if there is a large bid you need pricing on, it is best to reach out to us directly to see what additional discounts we may be able to offer you.

How do I know if I need REVERSE or STRAIGHT collated carbonless paper?

Unsure about the type of carbonless paper you need? Refer to our guide for STRAIGHT/REVERSE collated paper

We hope these FAQs address your questions and concerns. If you require

further assistance, don't hesitate to contact us. We are committed to providing excellent customer service and support.